Warranty

Warranty

Arrowhead Dental Laboratory Inc., hereafter referred to as ADL, warrants that all dental restorations are fabricated to the specifications set forth in a completed dental prescription provided to ADL by a dental professional. Furthermore, all products are warranted to be free from defects in workmanship and materials. This warranty is in lieu of all other warranties, whether expressed or implied and may not be modified by any agent, employee or representative of ADL. This warranty is subject to change without notice.

Remedy

ADL will, at its election, repair or replace any dental restoration, fabricated by ADL, which proves to be defective in workmanship or materials as follows, provided that the restoration is seated within 60 days of the invoice date:

  • Porcelain to metal (PFM), full gold / alloy, all ceramic (excluding zirconia based products), single unit composite, and single unit inlay and onlay restorations for 5 years.
  • Zirconia products for 3 years.
  • Prima Bella® Restorations up to 2 years.
  • Removables, DNA Appliances, dentures and immediate partials 90 days.
  • Maryland Bridges are covered for the period of 5 years except in cases of debonding. Fracture for metal bridges is covered for the period specified but “all-ceramic” bridges have no warranty against fracture.

Limitations

Repair, modification or alteration to any product outside the guidelines established by ADL will result in immediate loss of warranty. Modification to the restoration “prep” site after fabrication has been started and before the restoration is permanently seated, may result in additional charges should those modifications be deemed contributory to product failure. No credit or replacement will be provided for defective product unless and until said product is returned to ADL.

Dental restorations must be seated by a licensed, practicing dentist in a clinical setting. The patient must adhere to semi-annual dental cleaning and exam, in the office of a licensed and practicing dentist.

As dental restorations are a custom product, no cash refunds will be allowed for returned dental restorations. ADL is not responsible for costs incurred for removal or insertion of dental restorations including lost wages, chair time or pain and suffering. Replacement or repair resulting from accident, neglect, abuse, failure of supportive tooth or tissue structure is not covered under the terms of this warranty.

Return of Goods

Dental restorations returned to ADL for defect in workmanship or materials are subject to inspection prior to determination of warranty applicability. ADL asserts “first right of repair” on any returned dental restoration, and as such no credit will be issued in the event that a third party dental laboratory is contracted to repair or remake a case before ADL has been notified and provided the option to repair said dental restoration.