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Two things that every practice dreads are appointment cancellations and patients just not showing up to their appointments. The success of every office depends on patients coming and paying for services, which is why these are the top problems for dentists everywhere. Tawana Coleman says, “You never make up for a lost day of production”. Listen as two industry experts discuss the idea that broken appointments are a symptom of something else. Once you have an idea of what the cancellations and no-shows are symptoms of, you can then take steps to try and stop the problem before it happens.